Free Shipping over $50 in US

Return Policy

> Item Qualifications

Item Qualifications:

  • Item must be in new and re-sellable condition: a current LazyOne.com design (not marked down for Clearance)
  • Item must show no signs of wear | unwashed with tags attached
  • Item must be free of heavy scent & debris (including pet hair)

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Defective:

These items are handled differently. DO NOT RETURN WITHOUT INSTRUCTION.

Instead email [email protected] for assistance.

> Exchange Information

To make an exchange:

  • Create a new order to replace the unwanted item(s)

  • Return the unwanted item(s) for Refund or for Store Credit

> Return for Refund

CONDITIONS:

Qualified Items must meet BOTH of the following-

  • Purchased on LazyOne.com by the same person processing a return
  • Return initiated within 30 days of the original purchase date

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Note: conditions to return for Store Credit in the next section.

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SHIPPING LABEL:

  • Use our Return Order system to create a label to return qualified items that meet the Return for Refund Conditions
  • The Return Order link is located at the bottom of our website or go directly to www.lazyone.com/returns
  • Cost of return label will be deducted from your final refund (see Refund below)

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INSTRUCTIONS:

1- Create a new order for the replacement item(s) on our website & make note of your new order number.

2- Click on the Return Order link located at the bottom of the website.

3- Enter your original order number and billing zip code, then click FIND MY ORDER.

  • Enter numbers only, do not type “web-“.
  • If you have not created an account, you will be required to make one.

4- Select the unwanted item(s) | quantity | reason for the return → continue through steps.

5- When asked if your return is part of an exchange:

  • If YES: Enter your new replacement order # (from step 1).
  • If NO: Note the cost of your return shipping label to be withheld from your refund.

6- Print label & packing slip:

  • Affix the label to the top of the package.
  • Include the packing slip inside.
  • Send to LazyOne via U.S. Mail.

Important:

Do not combine multiple orders or add extra items to the package

  • Items are weighted; your label is calculated based on weight and distance

Returned items not listed in the packing slip:

  • May not be refunded
  • Will not be returned to you

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INSPECTION:

All returned items are inspected according to criteria listed in Item Qualifications (above).

Returned items that do not pass inspection:

  • Will not be refunded
  • Will not be returned to you

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REFUND:

• Original shipping is non-refundable

• Credit is issued to the payment method attached to the order used to create the return

• Return processing may take up to 10 business days

• Once processed, credit posts within 3 to 5 business days

• If you have made a replacement order:

  • Credit issued for the item’s full value that was paid on original order

• If you have NOT made a replacement order:

  • Credit issued for item’s value paid minus the Return Shipping Label cost (calculated & accepted before printing your return label)

> Return for Store Credit

CONDITIONS:

Qualified Items must meet ONE of the following-

  • Purchased on LazyOne.com, but not by yourself
  • Purchased at a U.S. authorized retail location (not LazyOne.com) and you're unable to use their return procedure
  • Received as a gift, purchased within the U.S. (to the best of your knowledge)

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SELF-PAID SHIPPING LABEL:

You may ship your return item(s) to LazyOne at your own expense for Store Credit.

The shipping cost you incur is non-reimbursable.

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INSTRUCTIONS:

1- Please confirm your item meets the above Item Qualifications and Conditions before mailing

2- Print the LazyOne Return Form (below) and carefully fill out and include page 2 inside the package

DOWNLOAD LazyOne RETURN FORM

3- Send unwanted item(s) to:

LazyOne Returns

2885 N. 200 W.

North Logan, UT 84341

4- Email [email protected] with your tracking information

5- (After Inspection | Processing) Receive LazyOne Email with Store Credit information & instruction

6- Shop shop shop!

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INSPECTION:

All returned items are inspected according to (above) Item Qualifications

Passed Inspection:

  • Store credit is issued to your account
  • You will be sent an email with details (see Store Credit below) and instructions for use

Failed Inspection:

  • Reason for failed inspection is sent to the email address on the form
  • Your item is NOT shipped back to you; it is donated from our location (no exceptions!)

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STORE CREDIT:

Your credit is calculated and issued to your account. We will send those details along with instructions for use.

> International Returns

LazyOne no longer processes retail sales or returns with an international billing or shipping address.

When the item leaves the U.S, the sale is final.

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Email: [email protected]

Phone: (844) 796-9663

__________________________

To our prior international customers, we thank you humbly for your business.

It's been a pleasure to serve you.

-LazyOne