Return Policy

Item Qualifications:

• Item must be in new and re-sellable condition: a current LazyOne.com design (not marked down for Clearance)
• Item must show no signs of wear | unwashed with tags attached
• Item must be free of heavy scent & debris (including pet hair)

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Defective:

These items are handled differently. DO NOT RETURN WITHOUT INSTRUCTION.

Instead email [email protected] for assistance.

To make an exchange:

• Create a new order to replace the unwanted item(s)

• Return the unwanted item(s) for Refund or for Store Credit

CONDITIONS:

Qualified Items must meet BOTH of the following-

• Purchased on LazyOne.com by the same person processing a return
• Return initiated within 30 days of the original purchase date

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Note: conditions to return for Store Credit in the next section.

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SHIPPING LABEL:

• Use our Return Order system to create a label to return qualified items that meet the Return for Refund Conditions
• The Return Order link is located at the bottom of our website or go directly to www.lazyone.com/returns
• Cost of return label will be deducted from your final refund (see Refund below)

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INSTRUCTIONS:

1- Create a new order for the replacement item(s) on our website & make note of your new order number.

2- Click on the Return Order link located at the bottom of the website.

3- Enter your original order number and billing zip code, then click FIND MY ORDER.

• Enter numbers only, do not type “web-“.
• If you have not created an account, you will be required to make one.

4- Select the unwanted item(s) | quantity | reason for the return → continue through steps.

5- When asked if your return is part of an exchange:

• If YES: Enter your new replacement order # (from step 1).
• If NO: Note the cost of your return shipping label to be withheld from your refund.

6- Print label & packing slip:

• Affix the label to the top of the package.
• Include the packing slip inside.
• Send to LazyOne via U.S. Mail.

Important:

Do not combine multiple orders or add extra items to the package

• Items are weighted; your label is calculated based on weight and distance

Returned items not listed in the packing slip:

• May not be refunded
• Will not be returned to you

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INSPECTION:

All returned items are inspected according to criteria listed in Item Qualifications (above).

Returned items that do not pass inspection:

• Will not be refunded
• Will not be returned to you

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REFUND:

• Original shipping is non-refundable

• Credit is issued to the payment method attached to the order used to create the return

• Return processing may take up to 10 business days

• Once processed, credit posts within 3 to 5 business days

• If you have made a replacement order:

• Credit issued for the item’s full value that was paid on original order

• If you have NOT made a replacement order:

• Credit issued for item’s value paid minus the Return Shipping Label cost (calculated & accepted before printing your return label)

CONDITIONS:

Qualified Items must meet ONE of the following-

• Purchased on LazyOne.com, but not by yourself
• Purchased at a U.S. authorized retail location (not LazyOne.com) and you're unable to use their return procedure
• Received as a gift, purchased within the U.S. (to the best of your knowledge)

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SELF-PAID SHIPPING LABEL:

You may ship your return item(s) to LazyOne at your own expense for Store Credit.

The shipping cost you incur is non-reimbursable.

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INSTRUCTIONS:

1- Please confirm your item meets the above Item Qualifications and Conditions before mailing

2- Print the LazyOne Return Form (below) and carefully fill out and include page 2 inside the package

DOWNLOAD LazyOne RETURN FORM

3- Send unwanted item(s) to:

LazyOne Returns

2885 N. 200 W.

North Logan, UT 84341

4- Email [email protected] with your tracking information

5- (After Inspection | Processing) Receive LazyOne Email with Store Credit information & instruction

6- Shop shop shop!

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INSPECTION:

All returned items are inspected according to (above) Item Qualifications

Passed Inspection:

• Store credit is issued to your account
• You will be sent an email with details (see Store Credit below) and instructions for use

Failed Inspection:

• Reason for failed inspection is sent to the email address on the form
• Your item is NOT shipped back to you; it is donated from our location (no exceptions!)

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STORE CREDIT:

Your credit is calculated and issued to your account. We will send those details along with instructions for use.

LazyOne no longer processes retail sales or returns with an international billing or shipping address.

When the item leaves the U.S, the sale is final.

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Email: [email protected]

Phone: (844) 796-9663

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To our prior international customers, we thank you humbly for your business.

It's been a pleasure to serve you.

-LazyOne